I've had this vac for a year and it's been great except like some of the others the switch broke and I had to unplug it to turn it off. Unplug the vac and take out the screws that hold the handle together. It won't come apart completely but enough for the plastic piece that is used to turn it on an Canister Vacuum Cleaner 360 Degree Swivel Hose Easy Grip Handle On/Off on body Bare Floor Switches on Handle 24 Foot Power Cord with Cord Reel 12 Amp Motor 3 Stage HEPA Filtration System Tools On-Board 12" Nozzle